Your First 30 Days on SmilesMatch — A Practice Playbook
Set up your profile, optimise your availability, and get your first matched booking. A step-by-step guide for new provider accounts.
The first 30 days on SmilesMatch set the tone for how many patients you'll attract. This guide walks you through profile setup, availability configuration, and how the matching algorithm scores your practice.
Week 1: Complete your profile
- Upload a clear clinic photo and doctor headshot
- Write a 2–3 sentence bio focused on your specialty and patient philosophy
- List every service you offer (be specific — 'root canal therapy' beats 'endodontics')
- Confirm your accepted insurance plans in the Settings tab
- Add your languages spoken
Week 2: Configure availability
Practices with availability on at least 4 days per week get 3× more matches than those with 1–2 days. In your Settings → Availability tab, set open/close times for each day you see patients. Block specific dates (holidays, conferences) in the calendar view.
Tip: Evening or weekend availability is a top filter for working patients. Even one late slot per week can significantly improve your match volume.
Week 3: Review your first matches
Once your profile is complete, SmilesMatch begins surfacing your practice to matched patients. Respond to appointment requests within 24 hours — practices with fast response times are ranked higher in future matches.
Week 4: Review and refine
After your first completed appointments, you'll receive patient reviews. Respond professionally to all reviews — this builds trust with future matched patients and improves your profile score.
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